Shipping Policy
Last Updated:
Shipping Within New Zealand
We offer shipping throughout New Zealand via standard courier services. All orders are carefully packaged to ensure your candles arrive in perfect condition.
Processing Time
Orders are typically processed within 2-3 business days. Custom orders may take longer depending on the complexity of the design. We will notify you if there are any delays.
Delivery Times
Standard delivery times within New Zealand:
- Auckland: 1-2 business days
- North Island: 2-3 business days
- South Island: 3-5 business days
- Rural Areas: May take an additional 1-2 business days
Please note that delivery times are estimates and may vary due to courier schedules, public holidays, or adverse weather conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We offer free standard shipping on orders over NZD 100 within New Zealand.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your package's progress.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the courier to resolve the issue and arrange a replacement or refund as appropriate.
International Shipping
Currently, we only ship within New Zealand. For international shipping inquiries, please contact us to discuss options.
Contact Us
If you have any questions about shipping, please contact us:
Email: infocenter@dhorxelltrozelon.world
Phone: +6495245890
Address: Rialto Centre, 163 Broadway, Newmarket, Auckland 1023, New Zealand