Privacy Policy
Last Updated:
Introduction
dhorxelltrozelon ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 2020 of New Zealand. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our handmade decorative candle services.
We are a New Zealand-based business operating from our studio in Auckland. This policy complies with New Zealand privacy laws and regulations.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Information provided when you contact us through our contact form
- Preferences and interests related to our candle products
- Any other information you choose to provide
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and fulfill orders for our handmade decorative candles
- Send you information about our products and services
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- When required by law or to protect our rights
- With your consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Rights Under Privacy Act 2020
Under the Privacy Act 2020 of New Zealand, you have the following rights:
- Right to Access: You may request access to the personal information we hold about you
- Right to Correction: You may request correction of any inaccurate, incomplete, or out-of-date personal information
- Right to Complain: You may make a complaint to the Privacy Commissioner if you believe we have breached the Privacy Act
- Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time
To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by New Zealand law.
Information Storage
Your personal information is stored securely in New Zealand. We take reasonable steps to protect your information from unauthorised access, use, modification, or disclosure. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Disclosure to Overseas Recipients
We primarily store and process your information in New Zealand. If we need to transfer your information overseas, we will ensure appropriate safeguards are in place to protect your privacy rights in accordance with the Privacy Act 2020.
Cookies
Our website uses cookies to enhance your browsing experience. For more information about how we use cookies, please see our Cookies Policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: infocenter@dhorxelltrozelon.world
Phone: +6495245890
Address: Rialto Centre, 163 Broadway, Newmarket, Auckland 1023, New Zealand